Floor Manager
ABOUT WNDR
WNDR Museum is an immersive experience located in the vibrant West Loop of Chicago. Our mission is to ignite curiosity, creativity, and wonder within everyone who walks through our doors. We foster a culture of innovation, inclusivity, and endless possibilities, providing a dynamic and interactive environment for exploration.
ABOUT THE ROLE
WNDR is seeking a dynamic and experienced Floor Manager to join the team! Reporting to the General Manager, this person will play a pivotal role in ensuring the smooth operation of our museum, lounge and retail shop.
This person should be a team leader, problem-solver and innovator who is passionate about hospitality and exceptional WNDR experiences
ESSENTIAL FUNCTIONS
- Opening and closing duties
- Monitoring and enforcing break schedules to ensure compliance with labor laws, company policies and seamless internal operations
- Liaises with Assistant General Manager to solve complex issues
- Leads by example when reenforcing our service focus to assist in creating memorable guest experiences
- Stepping in to cover any position when necessary
- Assist guests with ticketing issues, rebookings, exchanges, refunds and Guest of the Day comps
- Manages the location’s email inbox
- Acts as the first line of defense to resolve guest issues
- Coordinates with General Manager to book group tickets
- Authorize discounts at the box office, lounge and retail store
- Serve as a WNDR museum knowledge expert
- Solicit feedback from guests and team members to continually improve the guest and employee experience
- Leads training sessions for new team members
- Help identify top performers to provide developmental opportunities to support career growth
- Help identify under-performers to provide coaching
- Show proactive initiative to mentor team members and ensure their success
- Leads by example, with high visibility, demonstrating values of Unreasonable Hospitality.
QUALIFICATIONS & PHYSICAL REQUIREMENTS:
(with or without accommodations)
- Previous experience in a leadership role within the hospitality, retail or entertainment industry preferred
- Enthusiasm for the WNDR brand and ability to represent WNDR with professionalism and integrity.
- Interpersonal skills and ability to communicate clearly, with both empathy and authority with a diverse team of all races, orientations, genders, and backgrounds
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Knowledge of basic technical troubleshooting preferred.
- Flexible schedule, including evenings, weekends, and holidays.
- Mobility: This position involves both active and stationary activities, including: standing, reaching, kneeling, climbing, using a ladder and maintaining balance while walking.
- Lifting: Candidates must be capable of lifting, carrying, and placing items weighing up to 50 pounds.
- Being present in a space with a significant amount of multi-sensory stimulation including but not limited to multiple recorded audio tracks played over speakers, crowd noise, abrupt shifts in lighting, strobe lights and multiple video devices visible at once.
- A passion for delivering exceptional guest experiences and fostering a positive team environment
At WNDR, we are passionate about finding self starters who can help us grow our organization. We encourage you to apply, even if your experience doesn’t match every detail of the job description. If we don’t see something that immediately fits, we will keep your resume on file for future opportunities.
WNDR Museum warmly welcomes people of all ages, identities, ethnicities, beliefs, religions, and backgrounds to join our team. WNDR Museum is an equal opportunity employer, fully committed to achieving an inclusive and diverse workplace and we strongly encourage nontraditional candidates to apply. We hold ourselves to our commitment and continuously strive to attract, engage, and grow with our talented team.